Q: What does my chart mean?
A: There are many interpretations of a chart. This interpretation is best done by an experienced astrologer. We will have recommendations here soon too help you find someone to read your chart.
Q: How long will it take to recieve my piece?
A: We estimate 5-6 weeks to ship your piece. This is just an estimate and can vary by time of year, shipping times, and the capacity of our manufacturing partner at the time of your order. Each piece is ordered from our 3D-printing supplier, and hand finished, before being assembled by hand by us. Because each one is a custom order, this takes time.
Q: What is the process of creating my order?
A: See our how it's made section here.
Q: What is the technical process used to produce the pieces?
A: The silver and brass pieces are 3D-printed in wax and then cast using a lost-wax process. They are then hand polished. The steel pieces are made using a sinter / binder jet 3D-printing process and then coated.
Q: My order has the wrong date / time / place. What do I do?
A: Since each piece is custom, orders cannot be changed once they are made. If it's been less than 48 hours since you made your order, please contact us and we may be able to alter your order. Otherwise, orders that have any wrong info will be charged a 25% fee to be changed. See our policies for complete details on returns and exchanges.
Q: The chart says my sun / moon / rising is Aquarius but it's actually Pices, Capricorn, etc. ?
A: Each chart website generates your chart in a slightly different way. The exact longitude and latitude associated with the place entered can affect the readings of the chart. We use the same underlying ephemeris as astro.com, so we are striving to make our calculations as accurate as possible.
If the inaccuracy that you're seeing in our chart is on the cusp of a sign, small differences in time and place can put it over into another sign.
If you see any errors that are completely different from the charts you've generated before please contact us, we are always trying to make our chart more accurate.
Q: What house system do you use?
A: Placidus. We are currently working on giving the option of other house systems when you create your chart.
Q: Some of my houses and planets seem to be innacurate?
A: See above.
Q: I don't see some bodies- Ceres, South Node, etc.
A: We are currently considering adding other planets and nodes.
Q: How do you select the aspects that appear in the jewelry?
A: We employ our own algorithm for selecting the aspects based on prioritizing sun, moon and rising aspects, among other things.
Q: I have a grand trine/cross etc. in my chart. Why isn't it in the jewelry?
A: We have decided not to prioritize planetary patterns in our algorithm.
Q: I'd like to select my own aspects in my jewelry.
A: That feature will be available in the future.